We believe that a culture of service excellence in an organisation must start from the top and filter down. All levels of staff are encouraged to attend courses of this nature, so that everyone in the organisation operates with the same mindset and service values which will make a real difference.
The Making A Real Difference programme is designed around the specific needs of a particular group in an organisation. The programme is highly participatory and practically relates to peoples work situations.

Empowering Management to Make A Real Difference
One day
An overview of the Making A Real Difference programme so that management and supervisory levels are able to support front line staff in the service process

Making A Real Difference for Departmental Staff
Two days
Empowering staff with positive service attitudes by improving their people handling skills, thereby building a reputation for excellence that guarantees repeat business

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