New Vision Training Consultants

Making a Real Difference!

Consulting

Workplace Skills Plans, Operating standards, Climate Surveys, Strategy Management,

Workplace Skills Plans

New Vision Training Consultants believe in an holistic approach to training and development of staff. Our years of training expertise provides us with a unique perspective on what really needs to happen within an organisation to make it more productive.
New Vision Training combines years of training and development experience with an ability for doing accurate training assessments and analyses, in order to develop and deliver a Workplace Skills Plan that is effective for your organisation.
New Vision Training will never dictate what needs to be done, but will advise on the best way to solve and implement training initiatives.
New Vision is equipped to source the best training and training company for the training intervention sought.

The Process is as follows:-

to jointly discover and describe the desired outcome, and define the necessary input information

to explore the existing training landscape within the organisation - where is the company currently vs. where it wants to be

to decide on the correct training intervention

to design and finalize the Workplace Skills Plan

All of these are necessary to ensure that the Skills Plan addresses the needs of the organisation and is sustainable.

Operating standards

One of New Vision Training Consultants specialties is the writing and setting up of Operating Standards for the various departments within a hotel.
New Vision Training has years of experience in writing Standards of Operation manuals, up to and including five star standards.
New Vision Training Consultants do not dictate what the standards will be. Our service is to offer suggestions and guidelines where necessary, but ultimately the managers determine what the standards will be.

The Process is as follows:-

time is spent with the management team to determine the vision and mission of the organisation. This is essential as the vision and mission have to be translated into practical terms in the operating standards

input from each Departmental Manager is obtained

the manuals are user friendly

The Advantages:-

New Vision already has generic standards in place which are quick and easy to change, and years of experience in writing standards ensures that the process is efficient and effective

New Vision's training experience ensures that the standards set are practical, measurable and can be trained and implemented

Standards can be used for training purposes, NQ Assessment purposes, and ensures that standards are maintained through changes in shifts, staff and managers

Climate Surveys

In all organisations, it is important to find out exactly what you are doing well, and perhaps not so well when it comes to your staff members' well being.
All surveys are customised to your specific organisation, and include how your organisation is living up to its mission, vision and values.
The questionnaires are designed in such a way as to give participants maximum opportunity to express their feelings in a positive and contributory manner.

After the collection and analysis of data the following actions are recommended:-

Feedback report to the Senior Management

Debriefing of staff in small workshops

Newsletter reporting the findings and action plans to all staff members.

It is recommended that six months after the initial survey, a feedback session - either face to face or via a newsletter - is done detailing what actions have been achieved to date and how management has listened and implemented suggestions made. This ensure that the impetus from the survey is not lost, and reminds staff members of what the organisation is trying to do to improve their working lives.

Strategy Management

Strategy Management Workshops
Facilitated workshops focusing on developing a clear vision and mission, as well as strategic marketing and business plans.

Coaching
Group mentorship on the job or one on one mentorship to teach an overall understanding and feeling for 5 star standards and attention to detail. This works hand in hand with delegates that attend the Dream catcher programme (see attachment 1). Coaching of Heads of Department - an essential factor.

Disciplinary and performance management
Practical guidance, fair execution and understanding of the above, together with the existing policies and procedures through Head of Department growth. This serves purely as a complement to the existing Industrial Relations support.

Performance Reviews and job descriptions
Input in performance reviews and job descriptions.

Focus Groups and Atmosphere Checks
Facilitation of focus groups for staff at all levels. These sessions are used to uplift staff, to obtain valuable input as well as to establish key concern areas. Discussions are based on the company's mission as well as their values and operating philosophy, as initially set out by management. The Dream catcher programme (see attachment 1) plays a vital role in reinforcing the chosen culture.

Recruitment practices and assistance
Practical assessment of effective and successful recruiting. Assistance and guidance during the practical interviewing process as well as reference checking when required.

Human Resource practices
Identification, assessment and addressing of practical everyday Human Resource practices or the lack thereof. In order to successfully comment on this area, every staff member or at least a good cross section should be interviewed in a confidential and equitable manner in the form of a Human Resource audit.

Human Resource nurturing and growth
Continual implementation and guidance of necessary systems throughout the hospitality operation. In depth mentoring of the Human Resource coordinator/department responsible for driving the process in conjunction with Senior Management.

Grievance, conflict facilitation and counseling
Practical facilitation relating to formal grievances and conflict. Counseling on personal issues that are detrimentally affecting staff performance and delivery. Advising and assisting staff to make use of professional counseling services available in the community.

Exit interview
Development of an exit interview outline. Exit interviews to be confidentially conducted, analyzed and feedback given to Senior Management when permitted.

Uniforms
Sourcing, planning and negotiating of staff uniforms when needed.

Monthly staff meetings
Providing the structure and material to be covered at each meeting to ensure transparency, motivation and staff interest.

Wellness and HIV/Aids
Facilitation of simple wellness talks to staff during the low season thereby encouraging healthier lifestyles. Providing HIV/Aids awareness training and guidance in implementation of simple cost effective HIV/Aids strategies, in line with a HIV/Aids policy, thereby assisting in reduced absenteeism and greater awareness.

Staff Forum and Health and Safety Committee
Introduction, management and motivation of the Staff Forum and Health and Safety committee. Internal marketing of the concept to staff and Heads of Department.

Employment Equity
One on one explanation and education to strategically selected Employment Equity representatives. Facilitation and consultation through Employment Equity meetings together with an external Employment Equity facilitator. Driving the groundwork in preparation for the Employment Equity plan.

Workshops
Practical workshops to be run, together with Senior Management, in off-season on general Human Resource components (recruitment, disciplinary hearings etc.) as requested by Heads of Department.

Starter/induction pack
Set-up and facilitation of the structure and contents. This working document to be issued, in conjunction with a company employee handbook, to all new staff members as a key part of their induction period. Educating and feedback on essential induction programmes for all new comers in order that they are able to complete an induction suited to their position.

Operational feedback
Ongoing ideas and concerns communicated to Senior Management and Heads of Department as they arise.